Shipping Policy

Order Processing and Handling:

• Orders are processed within 1-2 business days.
• Orders placed after 3 PM EST or on weekends/holidays will be processed the next business day.
• You will receive an order confirmation email once your order is placed, followed by a shipment notification email with tracking information once your order is shipped.

Shipping Methods and Delivery Times:

• Free Shipping: 2-7 business days.
• Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or inclement weather.

Shipping Destinations:

• We currently ship to addresses within the United States, including Alaska and Hawaii.
• Unfortunately, we do not offer international shipping at this time.

Order Tracking:

• A tracking number will be provided via email once your order ships.
• You can track your order using the link provided in the email or by visiting our website and entering your tracking number.

Address Changes:

• If you need to change your shipping address, please contact us at customers@pureactive.online within 12 hours of placing your order.
• Once your order has been processed, we may not be able to change the shipping address.

Lost or Damaged Packages:

• If your package is lost, please check with the carrier first using the tracking number provided.
• If your package is marked as delivered but you have not received it, please contact us within 7 days of the delivery date.
• For damaged items, please contact us within 48 hours of receiving your package with photos of the damaged product and packaging.

Shipping Delays:

• While we strive to ensure timely delivery, please note that shipping times may be affected by factors outside our control, such as carrier delays, holidays, and severe weather conditions.
• We are not responsible for delays caused by the carrier or customs clearance processes.

Customer Service:

• For any questions or concerns regarding your order, please reach out to our customer service team at customers@pureactive.online.
• Our team is available Monday through Friday from 9 AM to 5 PM EST.

Additional Information:

• Please ensure all shipping information is accurate and complete to avoid any delays.
• We reserve the right to cancel orders for any reason, including suspected fraud or incorrect shipping information.
• In the event of order cancellation, a full refund will be issued to the original payment method.

For further details or specific inquiries, visit our website or contact our customer service team. Thank you for shopping with Pure Active Body Wipes!