Last Updated: September 14, 2026

Thank you for shopping with Pure Active. We work to process and ship orders quickly so you can receive your products as soon as possible.

1. Order Processing

Orders are typically processed within 1–2 business days.

Orders placed after 3:00 PM Eastern Time, on weekends, or on holidays will generally begin processing on the next business day.

Once your order has been placed, you will receive an order confirmation email. When your order ships, we will send a shipping confirmation with tracking information.

Please note that processing times may occasionally be longer during holidays, promotions, or periods of unusually high order volume.

2. Shipping & Delivery

Free Standard Shipping: 2–7 business days

Delivery times are estimates and begin after your order has been processed and shipped.

Actual delivery times may vary depending on your location, carrier operations, weather conditions, holidays, and other circumstances outside our control.

3. Where We Ship

Pure Active currently ships to addresses within the United States, including Alaska and Hawaii.

We do not currently offer international shipping through pureactive.online.

4. Order Tracking

Once your order ships, you will receive an email containing your tracking information.

You can use the tracking link provided in your shipping confirmation to follow the progress of your delivery.

Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to update.

5. Shipping Address Changes

Please review your shipping address carefully before submitting your order.

If you need to change your shipping address, contact us as soon as possible at customers@pureactive.online.

We will do our best to accommodate your request. However, once an order has entered processing or has shipped, we may no longer be able to modify the shipping address.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

Pure Active is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided when an order is placed.

If a package is returned to us because of an incorrect or incomplete address, please contact us so we can determine the available options.

7. Lost or Missing Packages

If your tracking information shows that your package is still in transit beyond the expected delivery window, we recommend checking the carrier’s tracking information first.

If your package is marked as delivered but you cannot locate it, please:

• Check around the delivery location and with other members of your household.
• Check with neighbors or building management, when applicable.
• Review the carrier’s tracking information for delivery details.

If you still cannot locate your package, please contact us at customers@pureactive.online so we can assist you.

8. Damaged Orders

If your order arrives damaged, please contact us as soon as possible at customers@pureactive.online.

Please include:

• Your order number
• A description of the issue
• Photos of the damaged product
• Photos of the shipping packaging, when available

We’ll review the issue and work with you to determine the appropriate resolution.

9. Shipping Delays

While we work to ensure orders arrive within the estimated delivery window, carrier delays can occasionally occur.

Delivery may be affected by weather, holidays, transportation disruptions, carrier operations, or other circumstances outside our reasonable control.

We appreciate your patience if an unexpected delay occurs.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before an order enters processing or ships. Once an order has been processed or shipped, cancellation may no longer be possible.

For additional information about cancellations, returns, and refunds, please review our Returns & Refunds Policy.

11. Contact Us

If you have questions about shipping, tracking, or an existing order, please contact us:

Email: customers@pureactive.online

Phone: (201) 762-5558

Website: pureactive.online/contact/

Please include your order number when contacting us about an existing purchase.