Returns and refunds

Last updated: August 8, 2024

Thank you for choosing PureActive.

If you find yourself dissatisfied with your purchase, we kindly ask that you review our refund and return policy outlined below:

Interpretation and Definitions

Interpretation
Terms with initial capital letters have specific meanings as defined here. These definitions apply equally to singular and plural forms.

Definitions

• Company (referred to as “the Company,” “We,” “Us,” or “Our”) denotes Pureactive.
• Goods refer to the products offered for sale on our Service.
• Orders signify a request made by you to purchase Goods from us.
• Service refers to our Website.
• Website denotes Pureactive, accessible at https://pureactive.online/.
• You refers to the individual accessing or using the Service, or the entity on whose behalf such individual is accessing or using the Service.

Your Order Cancellation Rights
You are entitled to cancel your Order within 7 days without providing a reason.

The cancellation period is 7 days from the date you receive the Goods or when a third party appointed by you, who is not the carrier, takes possession of the Goods.

To exercise your right of cancellation, please notify us with a clear statement via:

• Email: customers@pureactive.online
• Website: https://pureactive.online/contact/
• Phone: (201) 762-5558

We will process your reimbursement no later than 14 days from the day we receive the returned Goods. The reimbursement will be made using the same payment method you used for the Order, and you will not incur any additional fees.

Conditions for Returns
For Goods to be eligible for return, please ensure that:

• The Goods were purchased within the last 7 days.
• The Goods are in their original packaging.

The following Goods are not eligible for return:

• Customized or personalized items.
• Goods that are perishable, deteriorate rapidly, or have expired.
• Goods unsuitable for return due to health or hygiene reasons, once unsealed after delivery.
• Goods that, by their nature, have been inseparably mixed with other items post-delivery.

We reserve the right to refuse returns that do not meet these conditions at our discretion.

Refunds will only be issued for regular-priced Goods. Sale items are not eligible for refunds, except where prohibited by applicable law.

Returning Goods
You are responsible for the cost and risk of returning the Goods to us. Please send the Goods to:

We cannot be held liable for Goods that are damaged or lost during return shipment. Therefore, we recommend using an insured and trackable mail service. Refunds will not be issued without proof of receipt of the returned Goods.

Gifts
If the Goods were designated as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the returned item. A gift certificate will be sent to you once the returned product is received.

If the Goods were not marked as a gift or were shipped to the gift giver first, the refund will be issued to the gift giver.

Contact Us
Should you have any inquiries regarding our Returns and Refunds Policy, please feel free to contact us:

• Email: customers@pureactive.online
• Website:https://pureactive.online/contact/
• Phone: (201) 762-5558