Last Updated: September 14, 2026

Thank you for choosing Pure Active.

We want you to be happy with your purchase. If something isn’t right with your order, please contact us and we’ll be happy to help.

Returns

You may request a return within 30 days of delivery.

To be eligible for a return:

  • Products must be unopened and unused.
  • Products must be in their original packaging.
  • The return request must be submitted within 30 days of delivery.
  • Proof of purchase may be required.

Because Pure Active body wipes are personal hygiene products, opened or unsealed packages cannot be returned unless the product arrived damaged, defective, or incorrect.

Damaged, Defective or Incorrect Orders

If your order arrives damaged or defective, or you receive the wrong product, please contact us as soon as possible at customers@pureactive.online.

Please include your order number and, when applicable, photos showing the issue. We’ll review your request and work with you to make it right.

Returning Your Order

Please contact us before sending a return. We will provide return instructions and the appropriate return address.

Unless the return is due to an error on our part or a damaged, defective, or incorrect product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service. Pure Active is not responsible for return packages lost or damaged in transit.

Refunds

Once your return has been received and inspected, we’ll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable, except when the return is due to an error on our part or the product arrived damaged, defective, or incorrect.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We’ll do our best to accommodate your request. However, once an order has entered processing or has shipped, we may no longer be able to cancel or modify it.

Sale & Promotional Items

Unless otherwise stated at the time of purchase, sale and promotional items may be returned if they meet the eligibility requirements outlined in this policy.

Exchanges

We do not currently offer direct exchanges.

If you’d like a different Pure Active product, you may return an eligible item according to this policy and place a new order.

Gifts

If you received a Pure Active product as a gift and need assistance with a return, please contact us. Available options will depend on the original purchase.

Contact Us

If you have any questions about a return, refund, or existing order, please contact us:

Email: customers@pureactive.online

Phone: (201) 762-5558

Website: pureactive.online/contact/

Please include your order number when contacting us about an existing purchase.

Nothing in this policy limits any rights available to you under applicable consumer protection laws.